What is the purity of silver & gold used?
We have enlisted two ranges on our website - Silver and Gold. Silver pieces are based on hallmarked 92.5 sterling silver with 22k gold plated & we customise gold pieces in 22k & 18k gold base.
What stones are used in your pieces?
We use a combination of precious and semi precious stones in our pieces. Stone details about every piece are mentioned in their product descriptions. Here is a list of some stones that we very frequently use:
* Precious Stones (Lab tested and certified): Emeralds, Rubies, and Sapphires
* Semi Precious Stones: Tourmaline, Green Onyx, Blue Onyx, Belur Polki
Do you use real pearls in your jewelry?
We use Fresh Water Pearls or shell pearls in our jewelry. We often use South Sea Pearls as well. Specifications are provided in product descriptions under every individual piece of jewelry.
What about the polish? How long does it last?
All our pieces have a 22k or Micron Gold Polish, which when properly taken care of lasts up-till 4-5years. You will be provided a Care Card upon purchase, which has instructions about proper jewelry preservation. In case you wish to get your piece re-polished after some time, we would be happy to do so. Kindly get in touch with our sales representatives on +91 98449 00018, heritagepanjab@gmail.com for value added services.
Does your jewelry have any resale value?
Yes, we offer a lifetime cashback offer of 50% or an exchange of 60% on our sterling silver pieces. We also offer a 2 year long cashback offer of 50% or an exchange of 60% on our mix silver products. The offer is only considered valid if you have retained the original invoice and are in possession of the product in its original condition.
Do you also make custom jewelry?
Yes we customize jewelry pieces on a made to order basis. Kindly get in touch with our sales representative on +91 98449 00018 for more details.
Where can we see more designs?
You may visit our studio If you wish to view something specific that is not available on the website.
I saw a design I liked on pinterest or instagram, can you make it for me in sterling silver?
Yes we can do that. You may contact our sales representatives on whatsapp +91 98449 00018
What modes of payment do you accept?
We accept various modes of payment such as: Online Payments, Bank Transfers, Cash On Delivery.
How long will it take to get my order?
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered within 4-5 working days from the day your order is dispatched
For select pincodes and cities like Chandigarh, Delhi, Mumbai, Hyderabad, Chennai and Bangalore the product will be delivered within two days.
Note : Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon we can in case of any such delays. Delivery details with a tracking link shall be provided on email as soon as your order is shipped.
Where is my order?
Once your order has been confirmed with us, you will receive a confirmation email. You will receive another email once your product has been dispatched. This email will consist of a tracking number which you can then enter in the Track Your Order tab.
I have more questions. How do I enquire?
Kindly contact our customer service number +91 98449 00018 or tap on the whatsapp link which appears at the bottom right corner of our website.
